Terms of Service

By creating a Pupline account or using the service, you agree to these terms. If you don’t agree, don’t use Pupline.

Pupline helps pet care businesses manage clients, schedules, care and report cards, vaccinations and invoices. If you run a facility, it also covers runs and stays, an occupancy board, staff scheduling and a time clock. Every account can publish a booking link and a website. We may add, change or remove features over time.

You’re responsible for activity under your account and for keeping your sign-in secure. You must be at least 18 and use Pupline for legitimate business purposes.

You can invite staff into your account and choose what each of them can see and do. You’re responsible for who you invite and for what they do in your account, and for telling your staff that their shifts and time-clock entries are recorded in it. Facility plans include three seats; each additional active seat is billed at the rate shown to you before you confirm the invite.

You own the data you put into Pupline. You grant us only the permissions needed to host and operate the service for you. You’re responsible for having the right to store the client, pet, staff and access information you enter, including anything you keep in the Vault, and for whatever you publish on your public pages.

Don’t use Pupline to break the law, infringe others’ rights, attempt to access data that isn’t yours, or disrupt the service. That applies to what you publish on your Pupline website and booking page too.

Pupline has a free tier and paid plans. You can start a 30-day trial of the paid features once, without giving us a card. After that, a paid plan renews automatically for the interval you chose until you cancel. Checkout and card handling run through Polar, our billing provider, and their terms apply to that transaction. You can cancel any time from Settings: your plan stays active until the end of the period you have paid for, and partial periods are not refunded. Prices can change, but never inside a period you have already paid for.

Pupline does not process payments between you and your clients. Invoices are documents you send and reconcile yourself; any “paid” status and method are notes you record. We are not a party to those payments.

Your website and booking page are published on a pupline.app address. The content is yours, and keeping it accurate and lawful is your responsibility. We may show a small “powered by Pupline” credit on the pages we host for you, and we may take down a site that breaks these terms. The free tier is offered as-is and we may change what it includes.

If you join our affiliate program, you earn a share of what the customers you refer actually pay, for a fixed period starting from their first payment — 30% for twelve months, unless we have agreed something different with you in writing. Referred customers receive a discount when they sign up. Referring yourself, bidding on our brand name, spam and misleading claims are not allowed. If a payment is refunded, the matching commission is reversed. We may change or end the program, and may withhold commissions we believe were earned through abuse.

The Vault stores secrets encrypted at rest. It is a convenience for your business, not a security product or a substitute for your own safeguards. Keep your devices and account secure.

Pupline is provided “as is,” without warranties of any kind. To the extent permitted by law, we are not liable for indirect or consequential damages, and our total liability is limited to the amount you paid for the service.

You can delete your account at any time from Settings. We may suspend or end accounts that violate these terms, and may suspend a paid account or take down its public site if payment fails.

We may update these terms; material changes will be posted here with a new date. Pupline is operated from its founder’s place of business, and these terms are governed by the law that applies there. If any part of these terms is found unenforceable, the rest continues to apply.

Questions? Email hello@pupline.app.