Questions, answered.
The things people ask before they sign up. Still wondering something? Drop us a line.
Do my clients need to download an app?
No — and they never will. Clients get a private link when there's something to do: request a booking, fill in a Care Card, sign an agreement, view a Report Card, or see an invoice. No account, no app, no password.
How much does it cost?
$12.99/month, or $10.40/mo billed annually (about 20% off). Every feature is included — there are no tiers and no per-client fees. Start with a 30-day free trial; no card to start.
What happens after the free trial?
You get everything free for 30 days — no card required. If Pupline fits how you work, add a card to keep going at $12.99/mo. If not, walk away; your data exports with you.
Can I cancel anytime?
Yes. Cancel from Settings whenever you like and you keep access until the end of the period you've paid for. No lock-in, no cancellation fee, and you can export all your data on the way out.
Is my data mine?
Completely. Export everything as a file whenever you like, and delete your account and all of its data from the same screen. Both are a tap away in Settings.
Does it work on my phone?
That's the whole point. Pupline installs to your home screen like an app (it's a PWA) and is designed for one-handed use between visits — fast camera, big tap targets, no fuss.
How does the Vault keep codes safe?
Vault entries are encrypted at rest and revealed only after a passkey check (Face ID or Touch ID). We describe it honestly: encrypted and passkey-gated — strong protection for stored secrets, not a zero-knowledge claim.
Can I keep using Google Calendar?
Yes. Pupline syncs two-way with Google Calendar, so the calendar you already live in stays perfectly in step with your visits.
Can clients book online?
Optionally, yes. You can switch on a no-login booking page where clients request a time — no account needed — and every request waits for you to confirm or decline. It's off until you turn it on, so a public booking page only ever goes live when you choose. Prefer to take bookings by text? Leave it off and nothing changes.
Does Pupline help me get reviews?
Yes. When a visit is marked done, Pupline can automatically email the owner a one-tap link to leave a review, and you can route happy clients to your Google or Facebook page. The kind words collect in one place so you can feature the best.
Be the calm one between the chaos.
Start free, set up your first week in an afternoon, and run the whole thing from your phone. Every feature, one simple price.
30-day free trial · no card to start