Privacy Policy

Pupline is a phone-first business tool for solo pet-care professionals. This policy explains what we collect, why, and the choices you have.

Account data: your email address and the business details you enter (business name, currency, sales-tax rate, the kind of work you do).

Data you add: the clients, pets, appointments, care & report cards, vaccinations, photos, invoices, and notes you create to run your business.

Vault entries: labels and values you store (for example gate codes or alarm PINs), which are encrypted at rest and revealed only after a passkey check.

We do not process payment card numbers — invoices record only the payment method note you type (such as “Venmo” or “cash”).

To provide the service: showing your schedule, generating care cards, report cards, and invoices, sending the links and reminders you trigger, and keeping your account secure. We do not sell your data or your clients’ data.

Data is hosted in the United States. We use a small set of service providers to operate Pupline: Supabase (database, authentication, file storage), Resend (email delivery), Vercel (hosting), and — only if you connect it — Google Calendar (two-way sync). These providers process data on our behalf under their own terms.

Vault values are encrypted at rest and gated behind a passkey (Face ID, Touch ID, or a security key) before they are shown. We manage the encryption keys required to operate the service, so this is strong protection for stored secrets rather than a guarantee about every possible form of access. Marketing copy reflects this: we describe the Vault as “encrypted, passkey-gated.”

You can export all of your data as a JSON file at any time from Settings, and you can delete your account and all associated data from the same screen. Deletion is permanent.

We keep your data while your account is active. When you delete your account, we remove your records and stored files and delete your sign-in.

Pupline is for business use by adults and is not directed to children.

Questions about this policy? Email privacy@pupline.app.