Reschedule, cancel or confirm a booking
Handle incoming booking requests and change or cancel a confirmed booking.
Plans change — a client needs a different time, or a booking falls through. Pupline lets you confirm or decline incoming requests and reschedule or cancel any confirmed booking, with the client kept in the loop automatically. Here's the whole flow.
In a nutshell
- Confirm or decline incoming booking requests, so you control your calendar.
- Reschedule a confirmed booking to a new time, or cancel it.
- The client is notified automatically of the change.
- Requests never auto-book — you always have the final say.
Confirm or decline a request
- 1Confirm or decline incoming requests, so you stay in control of your calendar.
- 2Reschedule or cancel any confirmed booking — the client is notified automatically.
Requests from your public booking page arrive in your Requests view (and surface in the Today action centre). Confirm one to add it to your calendar, or decline it — either way the request never lands on your calendar without your say-so.
Reschedule or cancel
- Open the booking from the calendar or the Appointments list.
- Choose Reschedule and pick a new time, or Cancel the booking.
- Save — the client is notified of the change.
Confirmed multi-day stays are managed from the facility board rather than the calendar — see Run the facility board.
Common questions
Where do incoming booking requests show up?
In your Requests view, and as a card in the Today action centre, so a new request is hard to miss when you start your day.
Will the client know if I reschedule or cancel?
Yes. The client is notified automatically when you change or cancel their booking, so you don't have to send a separate message.
Can clients cancel or change their own bookings?
Clients can request changes, but you stay in control — confirmations and changes go through you, so your calendar is never altered without your approval.
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