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Guides, definitions and step-by-step how-tos for running your pet-care business on Pupline, whether you work solo or run a facility.
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Getting started
Create your account, finish onboarding, and bring your team on board.
Create your account and choose solo or facility
Pick the setup that matches your business so the right tools turn on from day one.
Set up your business profile and booking link
Add your details, services and prices so clients can find and book you.
Invite your team and assign roles
Send invites and give each teammate the right level of access.
Core concepts
What the words mean: clients, pets, appointments, stays, runs and more.
Appointments, stays and runs, explained
How visits, multi-day boarding stays and named facility runs differ, and when to use each.
Clients, pets and the Vault
Where client and pet records live, and what the secure Vault is for.
Solo mode vs facility mode
What unlocks when you run a daycare, boarding or kennel business instead of solo.
Roles & team
Owners, admins, managers and staff, and exactly who can do what.
Running your day
Bookings, invoices, the facility board, schedules and the time clock.
Approve a new client from the intake queue
Review a public intake submission and turn it into a real client in two clicks.
Assign a walk or visit to a team member
Hand a booking to the right walker or sitter so they see only their own work.
Create, send and mark an invoice paid
Bill a client for a service or a completed stay and track what's been paid.
Run the facility board: check-ins, check-outs and capacity
Manage arrivals, departures and run occupancy from one daily board.
Reschedule, cancel or confirm a booking
Handle incoming booking requests and change or cancel a confirmed booking.
Send report cards and photo updates
Share photos, a mood and a note from each visit or stay, straight to the pet parent.
Track hours with the time clock and shifts
Clock your team in and out, track hours, and build the week's shifts.
Your public pages
Your booking page, the intake form and the pet-parent portal.
Set up your public booking page
Configure the services, prices and add-ons clients see when they book you online.
Invite a pet parent to their portal
Give a client their own login to see bookings, report cards and invoices.
Your free website and custom domain
Set up the free site that comes with Pupline, and connect your own domain.
Billing & plans
Plans, seats, trials, and what changes when your trial ends.
Solo vs Facilities pricing
How the flat solo plan and the seat-based Facilities plan are priced.
Add or remove team seats
Change how many seats your Facilities plan includes, with proration handled for you.
What happens when my free trial ends
What stays available, what locks, and how to keep everything running.
One app for your whole pet-care business.
Bookings, clients, invoicing, scheduling and your team in one place, for one simple monthly price. Free for 30 days, no card required.
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