Send report cards and photo updates
Share photos, a mood and a note from each visit or stay, straight to the pet parent.
A report card is the little moment of delight that keeps clients loyal: a few photos, a mood, and a note from their pet's visit or stay, sent straight to them. Here's how to put one together and send it in under a minute.
In a nutshell
- Add photos (or a short video), a mood and a quick note from the visit or stay.
- Send it and the parent gets it in their portal and as a notification.
- Parents can reply — a warm touchpoint that builds loyalty and referrals.
- Works for a single visit or a multi-day stay.
Create a report card
- 1Add a few photos (or a video), a mood and a short note from the visit or stay.
- 2Send — the parent gets it in their portal and as a notification, and can reply.
- Open the booking, visit or stay and start a report card.
- Add a few photos or a short video, pick a mood, and write a quick note.
- Send it to the owner.
A photo or two and one warm sentence is plenty — the point is the moment, not a long write-up.
Where the parent sees it
A parent with their own portal account sees the report card in their portal and gets a notification, and can reply. If they don't have an account yet, invite them to their portal first so the report card has somewhere to land.
Common questions
Do I need the mobile app to send a report card?
The app is the easiest way to add photos and video on the go, but you can also put a report card together from the portal.
Can I include a video?
Yes. As well as photos, you can attach a short video so parents see their pet in action.
Does the client need a portal account to receive it?
They see report cards in their pet-parent portal, so invite them first. Once invited, each new report card also triggers a notification.
Can the parent reply to a report card?
Yes — replies come back to you, making the report card a quick two-way moment rather than a one-off send.
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